许多客户虽然通了无数的Email,但彼此可能未曾谋面。因此一份合宜的商业书信不但可帮助你建立正面形象,也可以避免因语言隔阂造成争端而伤及与客户间的友好关系。
We’ll start off this topic by an introduction of email writingand then we’ll teach the ‘Email structure’ part as an example.We’ll learnseveral skills about Email writing. These are very important skills for you towrite emails effectively, they are:
我们将通过电子邮件写作的介绍来开始这个话题,然后我们以“电子邮件结构”部分为例。我们将学习有关电子邮件写作的几项技巧。这些是您非常重要的技能,可以有效地撰写电子邮件,他们是:
Email structure
Formal and informal emails
Symbols, abbreviations, and polite languages
Enquiries
Requesting actions
Exchanging information
Making and confirming arrangements
Tip 1: Take your time. You don’t want to send an email quicklyand then find there are many errors in it.
Tip 2:Make it easy to read. To do this, always remember to:
Write in short paragraphs
Use white space
Use bullet points
Use short sentences
Tip 3: Be careful with emotions and humor
That's stupid
Tip 4: Be clear and specific
Tip 5: Focus on one topic in each email
Tip 6: Check your emails for any errors
Now, first for the email structure, always remember to write thesubject.
And it needs to be specific.Don’t make it too long and try touse short noun phrases. So, in these pictures, this one is not good.We need tohave the greeting part.It can be formal, neutral and informal.
而且它需要具体。不要太长,并尝试使用短名词短语。所以,在这些照片中,这个不好,我们需要有问候的部分,它可以是正式的,通用的和非正式的。
For the formal emails, we can write like: Dear Mr. Lee: / DearMs. Banks: That is Dear + surname.
For the neutral emails, we often use Dear Mary, / Dear Sara,That is Dear + first name.
And for the informal emails, we often use ‘hi’ and ‘hello’, asin Hi Mary / Hello Mary.
Then we have the email body part.
I am writing to request some information.
I am writing to inquire about your program.
I am writing to inform you about/of our new product
I am writing regarding / in reference to your advertisement.
To make it natural, we use some less formal words like askabout, just a quick note, etc. Like:
为了自然一点,我们使用一些不太正式的话,例如询问,只是一个快速的笔记等。像:
I’m pleased to send you …
Just a quick note to ask about the meeting.
Some friendly closing sentences are as:
Thank you in advance.
Thank you for your help.
Thank you for your consideration.
Please let me know if you have any questions.
Please let me know if there's anything else I can do.
Please feel free to contact me if you need any more help.
I look forward to working with you.
I look forward to meeting you.
I look forward to hearing from you soon.
Again, thank you for all your help.
we also need to have the closing part.
It also can be formal, neutral and informal.
For the formal emails, we use Yours Sincerely. / Sincerely.
For the neutral emails, we often use Best regards. / Kindregards. / All the best,
And for the informal emails, we may just use James
商务邮件写作是商务英语培训中基本之一,希望以上这篇对大家有一定帮助。
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